General Terms and Conditions (GTC)

for the use of the FactoorSharp software
Last updated: 21 March 2026

1. Provider and scope

  1. The provider of the software is:
    STwo Industries GmbH
    Eichenkoppel 19
    22399 Hamburg
    Germany
    Managing Director: Stephan Stapel
  2. These GTC apply to all contracts concerning the use of the FactoorSharp software between the provider and its customers.
  3. This offer is directed exclusively at businesses within the meaning of Section 14 of the German Civil Code (BGB).
  4. Deviating terms and conditions of the customer do not apply unless the provider expressly agrees to them in writing.

2. Subject matter of the contract

  1. The subject matter of the contract is the provision of the FactoorSharp software for creating, processing and validating Factur-X and XRechnung documents.
  2. The software is provided as part of a paid subscription.
  3. Upon concluding the subscription, the customer receives an unlimited right to use the software in the version that was current at the time the subscription expired.
  4. After the subscription ends, there is no entitlement to updates, new versions or support.

3. License model (enterprise license)

  1. The license is granted as an enterprise license and entitles the customer to use the software within its company in accordance with the license category purchased.
  2. The permitted scope of use depends on the license category chosen and purchased by the customer (e.g. Freelancer, SME, Corporate).
  3. Classification into a license category is not based solely on the number of developers using the software, but also on the type and size of the customer, its corporate structure, the context of use, and the extent of organizational use.
  4. The Freelancer license is intended exclusively for sole traders, freelancers and micro-businesses. It is not intended for larger companies, groups of companies, corporate groups or centrally organized corporate IT, even if only one or two developers there actively use the software.
  5. Companies that do not qualify for the Freelancer license require at least an SME license. Larger companies, groups of companies, corporate-group-like structures, or use that is relevant company-wide require a Corporate license, unless expressly agreed otherwise in the offer.
  6. For the purposes of these GTC, "developers" means all persons who actively use the software to develop, process, integrate, adapt, validate or test applications, interfaces or automated processes.
  7. Before purchasing a license, the customer is required to choose a license category that accurately reflects its actual and intended use as well as its corporate situation.
  8. If the actual use, the number of developers, or the organizational circumstances change such that the scope of the chosen license category is exceeded, the customer is required to switch to an appropriate license category without delay.
  9. The details in the respective offer, invoice or license confirmation additionally govern the specific licensed scope of use.

4. Redistribution

  1. Passing on the software itself, or license keys, to third parties is not permitted.
  2. Distributing applications that contain the software is permitted within the scope of the license purchased.

5. License verification and technical measures

  1. The software may periodically connect to the provider's servers to verify that the license is being used correctly.
  2. The following data is transmitted in the process:
    • License key
    • Hashed IP address
    • Hashed user name
    • Hashed domain
  3. This processing is carried out solely for license verification and to prevent misuse.

6. Customer obligations

  1. The customer is required to use the software exclusively within the scope of use agreed in the contract.
  2. The customer is responsible for all use of the software within its company.
  3. The customer must take appropriate measures to prevent unauthorized use.

7. Subscription, updates and support

  1. For the duration of the subscription, the customer receives access to updates and support in accordance with the service description.
  2. After the subscription ends, the most recently available version remains usable indefinitely.
  3. There is no entitlement to future adjustments to legal or technical standards after the contract ends.

8. Liability

  1. The software is provided as a tool for the technical processing of data.
  2. The provider gives no warranty as to the accuracy, completeness or legal admissibility of the results generated or processed by the software.
  3. Liability for damages arising from the use of the software is excluded, except where mandatory statutory provisions state otherwise.

9. Breach of contract and damages

  1. In the event of violations of these GTC, the provider is entitled to block use of the software or to terminate the contract for cause.
  2. The provider expressly reserves the right to pursue claims for damages.

10. Privacy information pursuant to Art. 13 GDPR

  1. Controller:
    STwo Industries GmbH
    Eichenkoppel 19
    22399 Hamburg
    Germany
  2. Processing as part of license verification:
    • License key
    • Hashed IP address
    • Hashed user name
    • Hashed domain
    This processing is carried out solely for the purpose of license verification and to prevent misuse.
  3. Processing of content data:

    This data is processed exclusively for technical validation.

    No storage.

    No use for analytics, training or profiling.

11. Final provisions

  1. The laws of the Federal Republic of Germany apply, excluding the UN Convention on Contracts for the International Sale of Goods.
  2. The place of jurisdiction is Hamburg.
  3. Should any provision of these GTC be invalid, the validity of the remaining provisions shall remain unaffected.